Question 1

Do you have any insurance to carry out the work?

Accepted Answer

Yes. We are fully insured up to $1m. We can provide a copy of our contractors insurance certificate for your peace of mind.

Question 2

Can I be home whilst you work?

Accepted Answer

We are happy for you to be home whilst we work, as you wish. Any potential hazards will be discussed appropriately with you on the day. 
We ensure to work with the highest discretion and take the upmost care of your home, whether you are present or away.

Question 3

How long will the project take?

Accepted Answer

Each project is different and timescales can vary depending on the scale of the project, the type of work and the level of preparations required. We will give you an approximate timescale in our proposal so you can plan. 
Once we start your project, we commit to your project only until we are finished. Sometimes circumstances beyond our control (such as the weather) can delay the finish date.
We will communicate with you throughout the project with regular updates so you know how we are progressing.

Question 4

What preparations should I make prior to you starting the project?

Accepted Answer

We will discuss with you the items that need to be removed from individual rooms such as furniture, drapes or the lowering of light fittings prior to starting. We will attend to the plastic wrapping of items remaining to ensure the utmost care is taken of your belongings during the painting process.

Question 5

How much will it cost?

Accepted Answer

Our prices are competitive without sacrificing on adequate time & resources to achieve a high quality result. 
The total cost will depend on the scope and scale of the project. When we quote your job we will provide you with a detailed breakdown of all costs, including our time and hourly rate. As an added benefit we pass on our paint savings to our customers, which means you pay for your paint at the same price as it costs us to buy from our supplier.

Question 6

How long will the new paint last?

Accepted Answer

This can vary depending on the type of paint used, surface, maintenance and environmental conditions. We refer to the manufacturer's guidance of the paint/brand chosen for further details.

Question 7

How do I maintain the paintwork afterwards?

Accepted Answer

Maintaining your painted surfaces will keep them looking fresh for as long as possible. It is important to keep the painted surfaces clean and free of dust/dirt on a regular basis. We refer to the manufacturer's instructions for the best course of action to maintain the painted surface as it can vary depending on paint type/brand. It is not advisable to use abrasive materials as this can cause damage to the paint surface.

Some generalised tips for cleaning as follows:

Flat or Matte finishes require  a very gentle approach. Too much rubbing or cleaning can be detrimental. Removing dirt or stains from low-sheen surfaces can be difficult which is why they are best used in low traffic areas. 
Eggshell and Satin require a gentle touch but are much easier to clean than flat or matte finishes. New spills and dirt can usually be wiped clean with little effort. 
Semi-Gloss and High Gloss finishes can handle more vigorous cleaning, which is why they are  frequently used in kitchens and bathrooms. These finishes are more stain-resistant and can take a more forceful cleaning if necessary.

Question 8

What type of finish should I choose?

Accepted Answer

This can depend on the area/room to be painted as well as environmental factors and personal choice. We can guide you through this choice based on our professional experience. For further information Resene have some useful tips/information in this blog post.(https://www.resene.co.nz/decorating-blog/1126-pick-your-paint-finish.htm?srsltid=AfmBOoomdoUBqzW-hlcN0gIT8XupWwX9zLjAhmzZV7CHWn3c_zrf7shB)

Question 9

Do you help with colour selection?

Accepted Answer

Yes, absolutely! We have an experienced eye for choosing paint colours. We make our suggestions to compliment your decor, lifestyle, taste & lighting situation. 
We also carry out sample testing to ensure the correct colour/shade has been selected. 
Ultimately though, the final decision is your choice.

Question 10

How do I choose the right paint colour?

Accepted Answer

First think about the mood you want to create, for example; calm, warm, intimate, cozy, light & fresh or bright & bold. Next, consider your current decor/furniture etc and look for options that will compliment your home and personality. Always test samples under different lighting conditions. If you are unsure we can help guide you through the decision process.

Question 11

What's the best time of year for painting exteriors?

Accepted Answer

When painting exteriors, environmental factors such as the weather and outside temperature needs to be taken into account for best results. We typically only paint exteriors in the warmer months due to having more predictable weather conditions.

Question 12

What types of paint/paint brands do you use?

Accepted Answer

We use all major paint brands and make the final choice based on your budget & preference.

Where possible, we prefer to choose paint that is safer/cleaner (https://www.naturalpaint.co.nz/ingredients)for our health and the environment. We are proud to be trusted applicators of the Natural Paint Co.(https://www.naturalpaint.co.nz/applicators?srsltid=AfmBOooc2nUWZUsjCkQCAIF2ucArzmchYRxBeQgcpdbkfjmBboojA0jE)

Question 13

Do you organise scaffolding if required?

Accepted Answer

If scaffolding is required we will arrange options for you to consider.

BAILEY PAINTING
CONTRACTORS

Bailey Painting Contractors